Privacy Policy
Introduction
This Privacy Policy is AGC Interior Pty Ltd’s official privacy policy. We are committed to protecting the privacy of the personal information that we collect from you. This Privacy Policy outlines how we collect, use, disclose, store, and manage personal information in the course of delivering our design, fit-out, and construction services in Australia.
AGC Interior is committed to complying with Australian privacy laws relating to the handling of personal information and to protecting your privacy whenever you engage with us.
What is Personal Information
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It can include your name, contact details, company or job title, or any communication you have with us. In some situations, and where permitted or required by law, we may collect sensitive personal information.
How We Collect Personal Information
We collect personal information directly from you when you visit our studio, contact us via email, phone or post, interact with us through our website or social media accounts, or engage us for services. We may also obtain information from third parties such as your employer, public records, or referrals, or generate internal records based on your previous dealings with us.
Why We Collect Your Information
We collect your personal information so we can provide our services effectively, respond to your enquiries, manage our projects and relationships, send invoices or make payments, communicate project updates, and comply with our legal and business obligations. We may also use your information for marketing and promotional purposes, where you have given consent or where allowed by law.
Disclosure of Personal Information
In the course of doing business, we may disclose your personal information to third parties when necessary. These may include subcontractors, consultants, legal or financial advisers, government authorities, local councils, regulatory agencies, or courts. We only share your information where required by law, authorised by you, or necessary to carry out our work.
Advertising and Audience Matching
We advertise our services through Google, Meta (Facebook and Instagram) and other advertising platforms. To show our advertising to people who have enquired with us or engaged us before, or to avoid showing it to them, we may share limited contact details we already hold, such as your name, email address or phone number, with those platforms. The details are converted into a scrambled form before they are sent, the platform uses them only to match you to an account you already hold with it, and the platform does not give us any information about you in return. We do this where you have given consent or where it is otherwise permitted by law.
If you do not want your details used in this way, contact us using the details at the end of this policy and we will remove you from the audiences we have created. You can also control the advertising you see through your Google and Meta account settings.
Advertising and Analytics Tools on Our Website
Our website uses tools provided by Google (Google Analytics, Google Ads and Google Tag Manager), Meta (the Meta Pixel) and OpenAI to measure how visitors use the site, to record when an enquiry form is submitted or a call is made from the site, and to show our advertising to people who have visited. These tools use cookies and similar technologies and may collect your IP address, the pages you view, and the advertisement that brought you here. For calls, the phone number shown on the site may be replaced by a tracking number so that we can measure which advertising led to the call; the call itself is handled by us as usual. These providers process this information under their own privacy policies.
Our website may also contain links to other websites. AGC Interior is not responsible for the privacy practices or content of any external website, and we encourage you to review their policies when you leave our site.
Data Security, Storage and Transmission
We take reasonable steps to ensure your personal information is kept secure, whether stored electronically or in physical form. Access is limited to authorised personnel, and we use secure systems to protect against unauthorised access, misuse or loss. We retain your information only for as long as required by law or for legitimate business purposes and will securely dispose of it when no longer needed.
While AGC Interior takes all reasonable steps to protect your personal information, we cannot guarantee that data transmitted over the internet is 100% secure. As such, any information you send to or receive from us via our website or online services is transmitted at your own risk. Once we receive your data, we make every effort to protect it and maintain its security within our systems.
Access and Correction
You may request access to the personal information we hold about you, and request corrections if it is inaccurate or outdated. To do so, please contact us using the details provided at the end of this policy. We may ask you to verify your identity before granting access and will respond to your request within a reasonable time.
Marketing Communications
We may send you marketing communications related to our services, projects or news, where you have given your consent or where it is otherwise permitted by law. You can opt out of these communications at any time by using the unsubscribe option in our emails or by contacting us directly.
Website Analytics and Cookies
Our website may collect data through cookies and similar technologies. This includes information such as your IP address, browser type, time spent on pages, and referring sites. This data helps us improve our website performance and user experience. You can adjust your browser settings to refuse or limit cookies. You can also opt out of Google's advertising cookies at adssettings.google.com and manage advertising preferences in your Meta account settings.
Privacy Complaints
If you have a concern or complaint regarding our Privacy Policy or the way your personal information has been collected, used, stored, or disposed of, please contact us in the first instance at info@agcinterior.com. We will investigate your complaint and take reasonable steps to address and resolve any potential breach of the Privacy Act or applicable privacy principles.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or operational requirements. The most current version will always be available on our website, and any changes will take effect immediately upon publication.
Contacting Us
If you would like more information about this Privacy Policy or how we handle your personal information, please feel free to contact us at:
Email: info@agcinterior.com
Phone: 1300 911 871
Address: Unit 1 / 18-20 Carlingford Street, Regents Park NSW 2143
For more details about Australian privacy legislation or the Australian Privacy Principles, you can visit the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.
Acceptance
By using this website, you acknowledge and accept this Privacy Policy and our Terms of Use. This Privacy Policy is effective from January 1, 2025. It was last updated on 29 October 2026. All drawings, designs, and related content displayed on this website or in any other media, including brochures, remain the exclusive property of AGC Interior and may not be copied, reproduced, or distributed in any form without prior written consent from AGC Interior.